Experience should be your biggest advantage. So why do so many companies get it wrong?

Most organisations want to create great experiences. They want customers to love their products, teams to work smarter and digital transformation that actually transforms something.

But here’s the problem: hiring talent isn’t enough. Buying tools isn’t enough. Even hiring an agency isn’t enough.Without the right strategy, culture, and ways of working, experience initiatives fall flat.

That’s why we built Raven - not just as a consultancy, not just as a talent platform, but as a community of the industry’s sharpest minds, ready to help businesses innovate, collaborate, and thrive.

Why are we different?

We’re not an agency. Not a consultancy. Not just recruiters.

We sit at the intersection of all three - blending strategy, talent, and delivery to actually make experience work.

That means we don’t just find great people - we create the right environment for them to thrive. We don’t just offer advice - we help teams put it into action. We don’t just build strategies - we embed capability so businesses aren’t reliant on external support forever.

And we do this with the help of The Ravens - our expert community. These are top professionals in design, product, research, and technology who don’t just work with us; they define who we are. Their expertise sits at the heart of everything we do, fuelling our strategy, talent matching, and project delivery.

With the expertise of The Ravens, we help organisations shape experience, mentor teams, and deliver high-impact projects that drive real change.

Our mission

Our goal

Our vision

Our values

Our mission

Our goal

Our vision

Our values

Our mission

Our goal

Our vision

Our values

Need an expert?

Need an expert?

Need an expert?

Need to build capabilities and competencies? Looking to build a team?  Working on a new product or service, or need to improve your current experience?

Meet the founders

We’re a team of product, service and experience leaders with proven experience and a track record of making an impact.

30 years agency leadership in digital product, service & customer experience. Ex UsTwo, Fjord, Potato/AKQA, VCCP/Bernadette, and Manifesto. BIMA 100 Judge.

Clients include Google, Vodafone, Nokia, Cadbury’s, Barclays and O2.

25 years experience bridging the gap between cutting-edge technology and organisational culture. Driving sustainable change and fostering innovation.

Clients include, Amazon, Apple, Dominos & TikTok.

A former Product Designer turned specialist design recruiter. For more than 8 years he’s built teams and capabilities for both agencies and brands. BIMA 100 Judge.

Clients include Aviva, John Lewis, Conde Nast and Potato (AKQA).

25 years experience bridging the gap between cutting-edge technology and organisational culture. Driving sustainable change and fostering innovation.

Clients include, Amazon, Apple, Dominos & TikTok.

Marketing, Media, Education, Travel and Technology Investor.. Former Vice Chair of Unicef UK, Chair of BIMA, Board member of the British Museum, Venture Partner of Northzone, Chair of The Drum. Founder of Fortune Cookie.

Our community of experts. Experience Innovation On-Demand

The Ravens are a hand-selected community of world-class experience leaders in design, product, service and technology. They’ve shaped customer experiences with the world’s top brands, and now they’re here to help you.

We are constantly growing our community and would love to hear from you. Learn more about our community