Case studies

Our community of experts

The Ravens are a hand-selected community of world-class experience leaders in design, product, service and technology. They’ve shaped customer experiences with the world’s top brands, and now they’re here to help you.

Here’s just a few of them:

Collin is an absolute legend in the digital industry and has been helping companies adopt modern ways of working to deliver better and faster for over 25 years.

Edd is an innovator and designer, passionate about driving positive change by leveraging uncertainty and ambiguity, and now runs his own independent AI-first agency, Make Sense Of It, with a focus on design and innovation, taking on really complex challenges.


Claire is an award-winning strategic leader and mentor with a passion for solving business challenges, delivering thoughtful and impactful solutions, and inspiring and empowering teams. Her expertise lies in brand and integrated marketing, with a deep focus on customer engagement, CRM, CX, and retail/commerce.


Will is an expert in product innovation, business transformation, and programme delivery, with senior leadership experience at Accenture, BT, Fjord, Red Badger, Zone, and Cognizant. As an independent consultant, he accelerates sales, strategy, insights, and innovation using his proprietary AI platform.

Juan bridges technology, product, design, and business, with deep expertise leading tech and engineering teams. He specialises in fostering collaboration and ensuring teams stay focused on users and business outcomes.

James is a leading design strategist and community designer with deep expertise solving organisational and user challenges. He specialises in building thriving communities and coaching founders and executives to become better leaders, grow teams, and drive organisational success.

We are constantly growing our community and would love to hear from you. Learn more about our community

We are constantly growing our community and would love to hear from you. Learn more about our community

We are constantly growing our community and would love to hear from you. Learn more about our community

We are constantly growing our community and would love to hear from you. Learn more about our community

Need an expert?

Need an expert?

Need an expert?

Need to build capabilities and competencies? Looking to build a team?  Working on a new product or service, or need to improve your current experience?

Thinking & News

It’s a fast-moving world out there, want some useful insights? Check in on what we are doing and thinking about.